WSHV staff receive an extensive orientation and ongoing training to ensure that they are current on best practices to provide quality care. Out staff provide a range of services which include:

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Assistance with Daily Living Tasks (bathing, eating, etc.)  

Nutritional Assistance, including Food Preparation and Dietary Monitoring – Each person that resides with the Agency is given an individualized meal plan to ensure adequate portions, consistency and preferences are taken into account. Staff are given rigorous training on each and every plan.

Routine Medical CareStaff are trained in CPR, First Aid, and any additionally required information, specific to the person they are supporting.

Cleaning, Laundry and Assisting People in Keeping their Personal Space in Good Order 

Therapeutic RecreationWe believe that recreation is an essential part of life.  Our staff partner with the people living in our residences to select community based recreational experiences that are enriching and enjoyable.  Prior to COVID these events included Broadway plays, county fairs, parks, fishing, ice cream runs, car shows, flea markets and many other events throughout our region. 

Medication Administration Staff members are required to take a 40-hour course in order to pass medications. They are supervised by nursing teams on a regular basis and recertified every year to ensure that they are current on procedures and protocols.

Transportation to Appointments – Staff that drive individuals who participate in our residential program are required to attend a van safety course with real-time tests in order to ensure drivers are cautious and attentive.

Emergency Support – Staff members are trained several times a year in fire evacuation practices and Emergency Preparedness Plans. Drills are performed monthly to ensure that staff are knowledgeable and efficient in the case of an emergency

Day and Vocational Programming – As detailed in our Day Habilitation page WSHV provides a diverse and integrated day and vocational programming.  Skills to enhance independence, integrate with the community, socialize and volunteer are all part of this service.

Human Rights – Staff members are trained in the Human Rights of the people we support, alongside the members of the household.  We have a Human Rights Committee that reviews any incidents of Human Rights, whistleblower policy and an Incident Committee to ensure that the people participating in our services are respected and provided quality care.

Infection Control and Blood Borne Pathogens – Staff members are trained and observed to ensure that infection control and disinfecting techniques are up to date and extensive. COVID-19 and Flu trainings are also included in this category.

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